We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Shipping fees are non-refundable. Once the item(s) have been received and inspected, a refund minus shipping charges will be issued to your original form of payment.
To start a return, you can contact us at nell@pawsupplymart.com. If your return is accepted, we’ll send you a return shipping label, as well as detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at nell@pawsupplymart.com.
Damages and Issues
Please inspect your order immediately upon reception. Contact us right away if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on final sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your returned item, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.